Privacy Policy

effective 16 February 2022

1. General Provisions

1.1 This document uses the same terminology and abbreviations as our Terms of Use document. This privacy policy governs the collection, use, and storage of information obtained from users while using our platform

1.2 User information is divided into personally identifiable information and non-personally identifiable information based on whether the information can identify the user as a specific individual. Information about legal entities does not fall within the scope of information as defined in our Terms of Use and Privacy Policy

1.3 Carbon Web Digital, an English limited company, registered in England with company number 13441328, whose registered office is at 85 Great Portland Street, London, England, W1W 7LT, holds a position of "controller" as defined in the EU RGPD and we are responsible for compliance with the principles relating to the processing of personal data and must be able to demonstrate this. You can contact us by sending an email to [email protected]

1.4 The Site uses Google Analytics for statistical purposes. The Google Analytics application is configured so that it does not collect your IP address or any other personally identifiable information. We are only interested in how the Site is used so that we can improve, modify and adapt the Site and Services to best meet the needs of users. You can find out more about how Google Analytics works and how you can opt out of its use at:

2. The collection and use of personally identifiable information

2.1 We may obtain some of your personal information in order to provide our services to you. The information we collect is necessary to provide our services, and we do not collect any information that is not required by the nature of our services. We may collect some of the following personal information:

  • First and last name
  • Email address
  • Telephone number
  • IP address and server logs
  • Payment information
  • Other information you choose to provide

3. Collection and use of non-personally identifiable information

3.1 The Platform and other third-party analytics platforms collect a range of general data and information when a User or automated system calls the Platform. This general data and information is stored in server log files. The data and information collected may include (1) the types and versions of software used, (2) the operating system used by the accessing system, (3) the date and time the services were accessed, (4) the accessing system's Internet service provider, and (5) any other similar data and information that may be used in the event of an attack on our computer systems

3.2 We collect this information for the purpose of investigating violations. In using this information, we do not draw any conclusions about the user. Rather, this information is necessary to (1) properly deliver the content of our Platform, (2) optimize the content of our Platform as well as its advertising, (3) ensure the long-term viability of our computer systems and website technology, and (4) provide law enforcement authorities with the information necessary to prosecute cyber-attacks. Anonymous server log file data is stored separately from any personal data provided by a data subject cardtopup as a subcontractor - Collection and use of personally identifiable information

4. cardtopup as a subcontractor - Collection and use of personally identifiable information

4.1 With respect to the information we collect from Users about fax recipients, cardtopup acts as a subcontractor to fulfill the User's request for services. cardtopup may not use the Information collected for its own use and only collects such Information on behalf of Users. With regard to this information, the Users have the status of data controller within the meaning of the Data Protection Directive

5. Information storage and transfer

5.1 Information will be stored on servers that are secure, controlled and maintained in accordance with privacy safeguards. We may store or transfer information about data subjects located in the EU to servers located in countries deemed adequate by the European Commission, or in countries that the European Commission has not deemed adequate, provided that those countries implement appropriate and adequate safeguards regarding the security of personal information

5.2 Information is stored on the servers only for as long as necessary to provide the services and maintain the integrity of our databases. We will maintain records of processing activities for the purpose of demonstrating compliance with the EU GDPR

6. Third party websites, services and cookies

6.1 The site or emails may contain links to other external websites that are outside our domain. We are not responsible for the privacy practices or the content of such external websites. If you choose to follow these links to external websites, you do so at your own risk.

6.2 Cookies help us to optimise and improve the user experience of the site by enabling us to provide essential functionality. The cookies we use may vary over time as we continually update and improve our site and services. You can find more information in our cookie policy.

7. Information retention period

7.1 If you register an account with us, we will retain your information for as long as you have an active account. Once you delete your account, we will delete all information we have collected about you unless we have appropriate legal grounds to continue processing it. If your account has been terminated or suspended due to a breach of the Terms, we will retain your information for up to two years to avoid repeat registrations and to enforce the suspension.

8. User rights

8.1 You may request :

  • Get confirmation that your information is being processed, access the information we have stored about you, and additional information.
  • Receive a copy of the Information about you that is held by cardtopup in a structured, commonly used and machine readable format
  • Correct your Information
  • Have your Personal Information deleted
  • Object to cardtopup's processing of your Information
  • Restrict the processing of your Information by cardtopup
  • File a complaint with a supervisory authority

8.2 These rights may be limited if they are subject to cardtopup's own legitimate interests and regulatory requirements.

9. Update

9.1 We reserve the right to change our privacy policy at any time. The current version of our privacy policy is available on the site, indicating the effective date. We encourage you to review our privacy policy regularly.

10. Contact Information

10.1 If you have any questions or concerns about our privacy policy and how information is handled, or if you would like to access, retrieve, modify or update your information, please contact us at [email protected].